Skip to Main Content

Reading Lists: Troubleshooting "Illegal Institution" Error Notification

Third-Party Cookies

The "Illegal Institution" message is usually caused by your browser blocking third-party cookies.

Clearing the cache in your web browser (Chrome, Edge, Safari) and enabling third party cookies usually solves the issue.

Chrome

Enable third-party cookies in Chrome

On your computer, open Chrome.
At the top right, click More Settings .
Under "Privacy and security," click Third Party Cookies.
Select an option:
1. Allow third-party cookies.
2. Block third party cookies in Incognito.
3. Block third-party cookies.

Microsoft Edge

On your computer, open Edge.
At the top right, click More Settings .
click Privacy, search, and services.
Select Cookies
Enable Allow sites to save and read cookie data (recommended)

Safari

Enable third-party cookies in Safari

In the Safari app on your Mac, choose Safari > Settings, then click Privacy.
Deselect “Block all cookies”.
Websites, third parties and advertisers can store cookies and other data on your Mac.

iPhone/iPad (iOS 11)

On your iPhone or iPad, go to ‘Settings’

Select ‘Safari’

Under ‘Privacy & Security’, switch off ‘Prevent Cross-Site Tracking’

You may need to restart Safari for the new setting to take effect

You can include specific domains if you do not wish to enable cookies across all sites:

We recommend enabling third-party cookies in the settings of your web browser.

On occasion, users are also required to grant specific sites permission to use third party cookies.

To do this: under Allowed to use third-party cookies

Click Add

Copy and paste the terms below into the pop-up box. These allow Leganto and Brightspace to use third-party cookies:

[*.]exlibrisgroup.com

[*.]learn.ul.ie